Steve Fletcher, SH&E Principal Area of Specialization Steve Fletcher is a Principal of SH&E, with thirty years’ experience in the air transport industry, both as a senior manager at British Airways and more recently as a consultant.  He is an expert in revenue management, pricing and airline commercial management. Mr. Fletcher has provided advice, training and supported change in the areas of revenue management, pricing, commercial systems, distribution, product development and business planning to many airlines, including flag carriers, low cost start ups and a charter operator. Client Engagement Qantas Regional and International divisions SN Brussels Airlines Review of revenue management capability and approach A German Low Cost Startup Advice on revenue management and pricing during airline launch period Aeroflot Review of commercial decision making processes and capabilities Luxair Revenue Management and Fare Structure Review and on-going support Hawaiian Re-design of Fare Matrix and pricing and revenue management processes LOT Polish Airlines Re-design of Price/Product customer offering and pricing and revenue management processes Saudi Arabian Airlines Re-design of Pricing Fees Matrix and Processes A Leading UK Charter Carrier Revenue management, reservations systems selection and business planning management ALTA Distribution Strategy for Latin American carriers IATA BSP Supplier Forecast of 10 year demand for BSP business and distribution trends worldwide. El Al Design and develop revenue forecasting process Investors, Owners and Governments Development & review of airline business plans, existing carriers and start-ups UK CAA Economic impact of reducing holding delays at LON European Flag Carrier Mission, Strategy and Business Plan Background Prior to joining SH&E, Mr. Fletcher was an independent consultant working on revenue management and commercial assignments. His most recent work has been helping airlines develop effective new approaches to the changed commercial environment in terms of price, revenue management, distribution, sales and product. He previously held a variety of senior roles at British Airways; most significantly, being responsible for BA’s yield management and revenue forecasting functions, and as an internal consultant, working mostly on cost saving and process re-engineering.  Mr. Fletcher also held the position of senior manager for IT systems development and operational research, covering planning, a/c scheduling, flight planning and ops control, airports and crew planning. He has worked extensively on developing systems strategy for operational areas, and OR modelling techniques in Corporate Finance, Treasury, Fleet and Route Planning, Network Optimisation, Resource Allocation and Crew Scheduling. Mr. Fletcher has lectured regularly on pricing and revenue management . Education BA, Mathematics, University of Oxford MA, Operational Research, Lancaster University Languages English