| Business
Process Improvement
SH&E has been performing business process improvement
assignments throughout its 40-year history. Around the world, airline
clients have turned to SH&E for help in achieving improvements,
from diagnosing deficiencies to redesigning processes to establishing
the vision for change.
SH&E brings expertise in several fundamental areas:
Mandate for Change
- Identification of drivers
- Levels of commitment
- Leadership roles
- Long-term planning
Classic Reengineering
- Discontinuous thinking
- Outcomes not tasks
- Process-output users as performers
- Changed role for information
- Redefined decision points and control
- Linking activities; centralizing resources
Change Management
- Culture
- Organizational structure
- Pace of change
- Training strategy
- Composition of workforce
Salience/ Worth Analysis
- Cash flow from process improvement
- “Identity”/priority/background/mandated processes
- Process as asset or liability
Enablement from I.T.
- Enabler versus resource
- Price/performance evolution
- Stovepipe to architecture
- Unlocking productivity
If you would like more details, please contact Emre
Serpen, Senior Vice President, in London 011-44-20-7242-9333
or David Treitel, Chairman
& CEO, in New York (212) 656-9200
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