SH&E'S CENTER FOR
AIRPORT MANAGEMENT

Airport Concessions and Facilities

SH&E’s Center for Airport Management (SH&E-CAM) is widely recognized as the most creative and rigorously analytical concessions planning consultancy and research center in the US today. The Center for Airport Management was founded in 1992 and has an impressive record of successful projects, having been involved in concessions planning for more than 40 airports. In 2004, CAM joined forces with SH&E, bringing their expertise in the world of airport concessions management together with SH&E’s unmatched experience in all other sectors of the aviation industry.

SH&E-CAM is focused on "turbo-charging" image and revenue in the areas of food and beverage, retail, advertising, rental cars, and parking. It utilizes sophisticated methodologies in the areas of performance analysis, customer and traffic analysis, concept development, product adjacencies, and revenue projections. It is the national leader in developing concession concepts that reflect the unique characteristics of an airport's local community and constituency.

As a non-airline revenue advisor, SH&E-CAM has helped many of the world's leading airports enhance revenues. SH&E-CAM assists airports with all critical elements of acomplete concessions program.

Click here for a map of SH&E-CAM's clients >

Specific Airport Consulting Capabilities:

• Situational Diagnostics Review including site evaluation and analysis, terminal user and trends analyses

• Concessions planning, including physical layout, sizing, concept selection and location

• Solicitation and selection of concessionaires, including RFPs,
RFQs, outreach programs, and lease development

• Property management with its ongoing concession quality assurance and performance management

THE CAM DIFFERENTIAL

Just as there is a distinct qualitative difference between retailers, there is a difference between consultants.

SH&E’s Center For Airport Management is distinctive in its staff's direct airport experience, in its industry leadership as represented by its staff's conference presentations and in its years of concept development and detailed analytical experience both on and off-airport for more than 14 years. SH&E-CAM has led the industry in the creation of passenger amenity development principles and has enjoyed unparalleled success in their implementation. Uniquely, its staff continues to build its knowledge base viadirect operating roles in each element of the process, through its distinctive research methodology and through skilled analytical use of its unequaled and ever expanding performance database. SH&E-CAM's unique group of experts is trained in the fields of architecture, planning, behavioral analysis and retail leasing, management, customer service, operations, and marketing.

MOST EXPERIENCED
SH&E-CAM has worked with more airports on concessions analysis, planning and development than anyone in the industry. That is all they do. Concession planning is not an ancillary service of the Center. It is their core focus. There is simply no other firm that has the depth and breadth of this firm's collective experience.

AWARD-WINNING
Most of the award-winning US airport programs to date were developed with SH&E-CAM's assistance. As testimony to this success, in nearly every year that there have been airport concession industry awards, SH&E-CAM clients have placed first or second in every major category, and in some years, both first and second.

WROTE BOOK ON CONCESSION CONTRACTING
Sheldon Klapper, the founder of CAM, actually wrote the book on concession contracting, which was published by ACI. He also directed countless industry seminars on Best Practices in Airport Contracting.